Secure payments & shopping at Ana Alcazar
Safety First! From ordering to payment! We use an SSL protocol for added security of your data. It encrypts the personal information you send to us so that third parties cannot view it. Here, you can find more information about payment & security on the Ana Alcazar online shop.
► How secure are payments at Ana Alcazar?+
Security and privacy are top priorities at Ana Alcazar!
We use an SSL protocol for added security of your data. It encrypts the personal information you send to us so that third parties cannot view it. We never ask for confidential customer data or passwords – neither by email nor by phone. Only messages from shop (at) a-n-a.com come from us.
How you can help protect your data
The most important thing protecting your data is your password. Never pass it on and, if possible, avoid making it available to other people.
Do you suspect an unauthorised third party has accessed your personal data?
Then, for security reasons, we recommend you change your password immediately under “Password” in the Customer account section. You should also check the access data for other important accounts (e.g. online banking) and change them if necessary. Better safe than sorry! We are happy to answer any questions and provide further information at any time. Send us an email.
► Which payment methods are accepted?+
No matter how you pay for your order – all data is always transmitted using SSL encryption.
Invoice (with Klarna)
Klarna:Rechnung (Klarna:Invoice) is a payment option from Klarna, a Swedish company. It makes online shopping as flexible as possible for you. With Klarna:Rechnung, you pay your invoice within 30 days, starting from the time the purchase is made.
Klarna: Pay now
With Klarna: Pay now, you can securely and instantly make one-off payments using your own online banking details. You can pay using Klarna IMMEDIATELY or by direct debit.
Klarna: Slice it
Paying in instalments with Klarna offers you the greatest possible flexibility. You have the option to pay your invoice in monthly instalments.
PayPal is the most popular free financial services provider for processing online purchases and transfers. With your PayPal account, you can easily pay for digital purchases with your email address and password using the PayPal button. A secure, fast payment process for your online purchase.
Credit / Debit Card
Paying by card is the most widely used e-commerce payment method in the world. With us, you can pay with most types of credit cards:
Maestro, Diners Club, Carte Bleu, Dankort, ServiRed
Apple Pay is the modern and easy way to pay. It replaces bank cards and cash with a simpler, more secure and more private payment method.
Amazon Pay is a fast and secure online payment option. Simply log in with your Amazon login details and pay using the payment methods stored there. As well as the Amazon Pay payment function, you can also manage your payments on Amazon.de.
iDeal is a secure online payment system from the Netherlands. This option allows you to pay directly from a bank account.
Please note that not all payment methods are available in all countries. If you have any questions about payments, please send an e-mail to Customer Support.
► Where do I find my invoice?+
You will receive your invoice by email together with the shipping confirmation
To save resources, we avoid unnecessary printouts. That is why we send all invoices automatically and digitally as an attachment to your shipping email. If you would like a copy of your invoice, please send your request to Support, quoting your order number.
► When will my return be refunded?+
Your refund will be issued on the same day the return is confirmed
After we receive your return, it will be processed and reviewed accordingly. Please give us 1-2 days to do so. As soon as you receive confirmation of the return by email, a refund will be issued automatically, i.e. on the same day. However, there may be a short delay before the amount appears on your credit card or bank statement – this varies from bank to bank.
With PayPal, the refund is made in real time and completed in a few minutes.
If purchased on account (invoice), only the balance for the unreturned items is due for payment. If you have paid for the items you return, a refund will be issued by Klarna themselves and can take up to 14 days.