Payment

There are many different modes of payment for your Ana Alcazar order in our online shop, depending on (amongst others) the country of destination and creditworthiness. In general: a safe payment is the highest priority at Ana Alcazar!

Credit Card (Mastercard, Visa)

This mode of payment is offered by use in the following countries: Worldwide

Of course, here, at Ana Alcazar, you can use the comfortable and safe payment by credit card. In our Onlineshop we use the security softwares “Verified by Visa” and “MasterCard SecureCode” for additional security. When ordering by credit card we require (in addition to the card number) the expiry date of the card as well as the three- or four-digit check number on the back of the card. We accept the following credit card providers:

MASTERCARD, VISA

If chose payment by credit card, all the ordering and card details are transmitted to an encrypted security system, without admitting any kind of access to Ana Alcazar or another third party. Credit card debiting takes place when the order is completed.

Please note:
In case of probable refunds, all the credit card details cannot be accessed. That’s why refunds are only possible onto the card that was used to make the actual purchase. Please excuse that we cannot accept so called “prepaid-credit cards”.

Your advantage:
Ana Alcazar uses the security software SSL  (Secure Socket Layer), which keeps your credit card details safe from any kind of manipulation during the transfer. Furthermore Ana Alcazar is taking part in the 3D security programmes „Verified by Visa” and „MasterCard SecureCode“. These security procedures check whether the rightful card owner and the rightful online shop owner are actually involved in the transaction.

If you have already registered your credit card for this procedure, an additional query screen from your bank will open during your payment, where you will have to confirm the transaction by entering your Secure Code. Only if the correct password is entered, will the transaction be made. If you have not registered for this procedure yet, you can find further information and registration possibilities here: „Verified by Visa“ or „MasterCard Secure Code“ .

PayPal

This mode of payment is offered by use in the following countries: Worldwide

Of course, here, at Ana Alcazar, you can also use the comfortable and safe payment via the popular online payment system PayPal. At the end of your ordering process you will be forwarded directly to PayPal. There you can log in with your user name and your password and authorise the payment with one click. If you don’t have a PayPal account yet, you have the possibility to log in as a guest or create a new account and then send the payment to Ana Alcazar.

Your advantage:
If you pay by PayPal the payment is normally directly wired to our account and your order will be sent to you immediately.

Please note:
In case you send one or more Ana Alcazar products back, we will transfer the respective sum back onto your PayPal-account.

SOFORT Überweisung

This mode of payment is offered by use in the following countries: Germany, Austria

Generally, any internet user can use SOFORT Überweisung as mode of payment, if he/she has an activated online banking account with a PIN/TAN procedure. If you have chosen this mode of online payment, a prefilled form will open at the end of your ordering process.

This form already contains all payment details (invoice amount, payment recipient, order number, etc.). All that’s left for you to fill in is your account number, bank code, PIN and TAN. With the safe payment mode of the Sofort GmbH that is not accessible for the sellers, SOFORT Überweisung activates an automated and immediate bank transfer on your online bank account. The PIN- and TAN- data are not saved or archived at any time.

Your advantage:
Because we immediately receive the credit note of your transfer, the whole ordering process becomes faster and the products can be delivered to you at once.

Please note:
A few banks have not made SOFORT Überweisung activates available yet. You will find more information on the availability of SOFORT Überweisung activates at your bank here.

Purchase Invoicing (via Klarna)

This mode of payment is offered by use in the following countries: Germany, Austria, Netherlands

You can also use the comfortable payment mode of purchase invoicing in the Ana Alcazar Onlineshop from a minimum amount of 10 EUR. If you choose this mode of payment, the amount mustn’t exceed 500 EUR.

For purchase invoicing we work together with our partner Klarna. Registration or creating a customer account is not necessary. When ordering, simply choose “invoice”, agree with the check of your creditworthiness and indicate your date of birth. The invoice will be included in your parcel. The amount has to be paid within 14 days after receiving the invoice.

Your advantage:
You can take a good look at our products and only pay, what you actually want to keep.

Please note:
Paying by purchase invoicing is only possible after an automatic and positive check of your creditworthiness. Furthermore, if there are any other invoices, they have to be already paid for and the invoice address also has to be your official address.

Attention:
Please make sure to transfer the invoice amount to the account on your invoice (included in your parcel) and not to the Ana Alcazar account, as indicated above.

Any further questions concerning purchase invoicing:
Even when you are paying via Klarna, we are still responsible for general customer questions (e.g. as for products, delivery time, shipping), returns, complaints, notice of revocation or for your claims for any kind of refund. Please directly contact our customer service at 0049-(0)89-4111 997 77.

Advance Payment

This mode of payment is not offered.


Debit Cards (Maestro, ServiRed, PostePay, Carte Bleue, Dankort)

This mode of payment is offered by use in the following countries: Worldwide

A debit card (also bank card or giro card) enables you to withdraw money from ATMs worldwide and to pay without cash in shops. In the payment process or in front of the ATM you are asked to type in your PIN. In contrast to credit cards, after having paid, there is a debit on your account immediately or within a couple of days.

If you chose the payment mode „MAESTRO“ in the Ana Alcazar online shop, you are asked to indicate the card issuer, card number, name of the owner, validity period and the three-digit check number (on the back in the signature box). The process is then continued. The debiting of your debit card is taking place when the order is completed.

Your advantage:
Quick, safe transaction, free of charge, between your account and our online shop as well as more speedy shipping because of real-time payment confirmation.

iDEAL

This mode of payment is offered by us in following countries: Netherlands

iDEAL is a direct money-transfer procedure that enables you to make transfers in real time. If you choose payment by iDEAL, you log in with your bank during the ordering process with your online banking access data and confirm the money transfer to Ana Alcazar with a transaction number. After the payment is completed, you are sent back to the Ana Alcazar online shop, so you can complete your ordering process.

Your advantage:
Because we receive the credit entry on our account in real time, the whole ordering process gets faster and the products can be made ready for shipping immediately.

Please note:
In order to pay with iDEAL, you have to be registered for online banking at one of the following banks: ABN AMRO, ASN Bank, Friesland Bank, ING, Postbank, Rabobank, SNS Bank, SNS Regio Bank, Triodos Bank, Van Lanschot Bankiers.