Forgot password?

If you can't remember your password, you can easily reset it now.

Enter the email address by which you registered your Ana Alcazar account. Then click on "Reset password" and we will send it to you by email. (Please note: it may take a while for the email to reach you. Please also check your spam folder). Very important: The link is valid for 3 hours and can only be used once. Click on the link in the e-mail so that you can set a new password. You can then log in to your Ana Alcazar account with this new password.

After you have clicked the "Request password" button, we will send you an email with a link to generate a new password. If you do not receive an email from us within the next few minutes, please check the following:

Already registered?

You can only request a new password if you have a customer account with us. If you don't have a customer account yet, you can easily open a new account. In this process you assign your password yourself and as soon as you are registered, you can log in with your email address and your password in the future.

Is your email address correct?

Please check that your email address is spelled correctly. If so, also check the spam folder in your mailbox.

Nothing helps?

If you still have problems logging in despite having the correct e-mail address and having already registered, and you have not received a "forgotten password" e-mail, please contact our customer service under Contact