Fast & Secure Delivery! Shipping at Ana Alcazar
Climate-neutral shipping with DHL! We want you to receive your ordered items as quickly as possible. Our team ensures the prompt processing of your order and regularly updates you on the delivery status via email. Do you have questions about delivery, shipping, and more? Here you can find all relevant information.
► How High are the shipping costs?
+For all Orders over 250€, shipping within Germany is free!
In the table below, you can find the delivery costs and delivery times for each respective delivery country:
| Destination | Dienstleister | Delivery Time | Versandkosten |
| Germany | DHL Standard | 1-3 Days | free shipping over 250€ Order Value |
| Germany | DHL Standard | 1-3 Days | 2,95 € |
| Austria | DHL / Österreichische Post | 2-4 Days | 2,95 € |
| Netherlands | DHL / PostNL | 2-4 Days | 3,95 € |
| Belgium | DHL / BPost | 2-4 Days | 3,95 € |
| European Union | DHL | 2-6 Days | 4,95 € |
| Switzerland | DHL / Schweizer Post | 2-4 Days | 9,95 € (plus import duties & taxes*) |
| Europe (not EU Member) | DHL | 2-6 Days | 19,95 € (plus import duties & taxes*) |
| International | DHL | 4-14 Days | 29,95 € (plus import duties & taxes*) |
*Please note that for orders shipped to a destination outside of the EU, in addition to shipping costs, import taxes, customs fees, and charges may be levied by the destination country. Import duties and taxes are collected by the respective customs office and are the responsibility of the recipient. The amount of these costs is determined by the import regulations of the destination country and may become due at or after delivery. For more information, please inquire with your local customs office.
► Can I also have my order delivered to a Packing Station?
+We also deliver to parcel lockers.
Always ready for pickup! So you can receive your shipment around the clock, we naturally deliver to parcel lockers within Germany. All you need for this is your personal post number and your desired parcel locker. You can find useful information directly from DHL.
Please enter your parcel locker as follows when completing your order:
1. Your desired parcel locker » in the "Street" field
2. Your personal parcel locker number » in the "House number" field
3. Your personal post number » in the "Company / Address addition" field
You will automatically receive a notification from DHL with all the necessary information as soon as you can pick up the shipment at the parcel locker.
► How can I track my order?
+Keeping an eye on the current status at all times.
At every step of the order process, we will inform you briefly via email about the current status. You will not only be notified that we have received your order, but also when we process it, pack it, and ship it.
In the final email for shipping confirmation, you will also find the DHL link for order tracking. If you have an account with Ana Alcazar, you can also view all your orders in your personal account area and check the delivery status.
► Duties & Taxes
+► Customs Duties and Taxes within the European Union
For items shipped within the European Union, there are no additional taxes or customs duties. The item prices and shipping costs are inclusive of VAT. If you have any questions, please contact our customer service.
The following countries are members of the European Union:
Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only)
► Customs Duties and Taxes Outside the European Union
Deliveries to countries outside the EU are limited to €1500 per month. For orders exceeding €150, customs clearance is required. The carrier (DHL) will contact you after the order has been shipped to provide you with further information.
► How do I change my Adress?
+► Change of Delivery or Billing Address in the Customer Account
In your customer account, under "My Address Book," you can change your billing address and edit or add delivery addresses. Any address changes you make in your customer account will not affect the information in your previously placed orders.
► Already placed an order, but the delivery address is incorrect?
All order submissions are typically processed and shipped on weekdays within 2 hours. If your order has not been processed yet, please send us a message so that we can cancel the order, giving you the opportunity to place a new order with the correct address.
A subsequent change (e.g., delivery
address, payment method) to an already completed order is not possible
for both technical and security reasons.
► Is your order already in the shipping process?
If our shipping partner cannot deliver the order to the delivery address you provided, the package will be returned, and you will receive an automatic confirmation email from us once the package returned by the shipping partner has been processed in our logistics. The refunded amount will be automatically credited to the payment method used when placing the order."
► My parcel is missing - what can I do?
+All shipped packages are insured by Ana Alcazar
Has your parcel still not arrived after a few days and not been handed over to a neighbour? In this case, we would kindly ask you to get in touch with our customer service. We will check on the whereabouts of your parcel immediately and, if necessary, have it traced. We will also let you know, if it is sensible to order the same products straight away once more.
If the package remains untraceable, the full purchase amount will be refunded to you.
