Order from Ana Alcazar - quich & easy!

Playful designs, fashionable looks and high-quality tailoring – at Ana Alcazar, the focus is on you. Not only with our distinctive designs, but also with our service. On the following pages, we will answer all your questions about shopping at Ana Alcazar and explain the benefits of having a customer account.

► How do I order from Ana Alcazar?


The quickest way to find your favourite dress: Order direct from Ana Alcazar

Here, you can find the largest, most comprehensive Ana Alcazar range across numerous category pages. After you have put your chosen items in your shopping cart, you can complete your order in a few clicks using the “Checkout” button. We recommend you create an Ana Alcazar customer account – that way, you’ll get the best service. If you are a new customer, you can simply create one during the ordering process.

If you already have a customer account, you can easily log in using your email and password. We also welcome orders from guests (no registration needed) – just ignore the “Create customer account” field. You can complete your order quickly, safely and easily in just a few clicks. If your order has been successfully accepted, you will receive an order confirmation by email within a few minutes. We will take it from there: our team ensures your order is processed quickly. We will let you know as soon as your item is packaged and shipped. We then email you a link to track your shipment and schedule a delivery with DHL.

By the way, you can also find all your orders in your customer account (registration required).

► Is your size unavailable?


Increase your chances of getting items currently out of stock with our waiting list

At Ana Alcazar, exclusivity is a top priority. Our collections are only produced in limited quantities. If your size is sold out, you can easily sign up to the waiting list. On your chosen item’s product detail page, click on the sold out size you would like and sign up with your email. All done! You will now be on the waiting list for 14 days. If the item comes back in stock during this time, you will receive an email from us saying it is available again.

Please note that the waiting list is not a reservation or pre-order, but just a reminder of item availability, with no obligation. The waiting list function is not available for some items as they will no longer be available in the sold-out size in the future.

► Changing or cancelling an order


Cancel an order within 2 hours

Completed orders can no longer be changed. But as long as our team have not yet packed your order, you can cancel it and simply order again if necessary. Send us an email with your order number. We will let you know the cancellation status straight away. Of course, any amount paid will be refunded immediately via the original payment method.

► Can I change the delivery address after completing the order?


Regrettably, we cannot subsequently change the delivery address

Once received, orders will be processed immediately by our team – as a result, it is unfortunately not possible to guarantee changes. If the specified delivery address is incorrect, please let our team know by email – we will make the correction immediately (if the order has not yet been sent). If the shipment cannot be delivered because the information is incorrect or the address cannot be found, the shipment will be returned to us. We will then let you know by email.

► What happens after my order is complete?


Get an order confirmation by email straight after completing your order

As soon as your order has been completed successfully, you will receive an order confirmation from us by email. In addition to the items you selected, this email will also include the invoicing and delivery addresses you provided, as well as your preferred payment method. Please check these details again. If the information is incorrect or incomplete, please contact our Service Team by email.

If you have not received an order confirmation email, either the order has not been completed or your email address is incorrect. Please check your details and contact our Service Team for further information.

► The Ana Alcazar customer account - your benefits


Exclusive fashion, exclusive service – and a little bit more for registered members

First things first: you do not have to have an Ana Alcazar customer account, but it offers many benefits and makes it easier for you to retrieve your details at any time – including many extras.

With a customer account, you can take advantage of the following benefits:

  • Access to exclusive sales
  • Exclusive monthly vouchers
  • Your waiting list items
  • Your personal wishlist
  • Change your details yourself
  • An overview of all account details, orders and shipments

Do you want to enjoy all these benefits? Simply register for a customer account. Otherwise, you can simply sign up for a customer account when placing your next order. In both cases, you register using your email and a password that you specify. We would be delighted to welcome you as an exclusive customer soon.

► Will my date be resold to third parties?


No! We do not pass on any data

Customer data is treated in the strictest confidence and not passed on to third parties. That’s a promise!

► I forgot my password - how do I get a new one?


Secure your password in just a few clicks

Simply click on “Forgot password” under “My account” at the top of the homepage and enter your registered email address. We will send you an email which will allow you to enter a new password. You can then change this according to whatever you want.

► How can I delete my customer account?


Personal data that you provide to us will be treated with strict confidentiality.

Just email your request to delete your account to our Service Team – we will arrange for your customer account to be deleted immediately. You will then receive an email from us confirming the deletion. Please read our privacy policy for more information.